{"id":135,"date":"2026-02-13T09:34:38","date_gmt":"2026-02-13T14:34:38","guid":{"rendered":"https:\/\/constructoracarpol.com\/?page_id=135"},"modified":"2026-07-08T08:57:37","modified_gmt":"2026-07-08T13:57:37","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/constructoracarpol.com\/en\/contacto\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"135\" class=\"elementor elementor-135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1042e e-flex e-con-boxed e-con e-parent\" data-id=\"fd1042e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467091e elementor-widget elementor-widget-shortcode\" data-id=\"467091e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inicio<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb837e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3cb837e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tu voz es fundamental para mejorar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50d33a1 e-flex e-con-boxed e-con e-parent\" data-id=\"50d33a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a37e05d e-con-full e-flex e-con e-child\" data-id=\"a37e05d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-677aeb7 elementor-widget elementor-widget-text-editor\" data-id=\"677aeb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En Carpol valoramos profundamente la comunicaci\u00f3n con nuestros clientes. Por eso habilitamos un canal exclusivo para que puedas realizar peticiones, quejas, reclamos o sugerencias de manera f\u00e1cil y transparente. Nuestro compromiso es responderte con claridad, oportunidad y respeto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e8cb14 e-con-full e-flex e-con e-child\" data-id=\"0e8cb14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3bcfbb3 e-con-full e-flex e-con e-child\" data-id=\"3bcfbb3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad3b82 elementor-widget elementor-widget-heading\" data-id=\"9ad3b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Diligencia tu PQRS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c13af1 form_contact elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"9c13af1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-9c13af1{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb89ac5 form_contact elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"eb89ac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuevo formulario\" aria-label=\"Nuevo formulario\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"135\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"eb89ac5\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre completo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_f2c0bef elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f2c0bef\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tN\u00famero de celular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_f2c0bef]\" id=\"form-field-field_f2c0bef\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00famero de celular\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_6dcdc0c elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6dcdc0c\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEstoy interesado en...\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_6dcdc0c]\" id=\"form-field-field_6dcdc0c\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Type of request\">Type of request<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Request\">Request<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Complaint\">Complaint<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Claim\">Claim<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Application\">Application<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-proyecto_asociado elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-proyecto_asociado\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tProyecto asociado \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[proyecto_asociado]\" id=\"form-field-proyecto_asociado\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Associated project (if applicable)\">Associated project (if applicable)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMensaje adicional\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Detailed description  (optional)\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_795e5c4 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_795e5c4\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEvidencia fotogr\u00e1fica <i aria-hidden=\"true\" class=\"icon icon-upload\"><\/i>\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_795e5c4]\" id=\"form-field-field_795e5c4\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_adacece elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_adacece\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\taceptaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_adacece]\" id=\"form-field-field_adacece\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_adacece\">Autorizo el uso de mis datos para recibir informaci\u00f3n sobre este y otros proyectos de Carpol, seg\u00fan la  <a href=\"https:\/\/constructoracarpol.com\/wp-content\/uploads\/2026\/06\/6.-AUTORIZACION-PARA-EL-TRATAMIENTO-DE-DATOS-PERSONALES-FORMULARIO-SITIO-WEB-Carpol.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">pol\u00edtica de tratamiento de datos<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit application<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a41ba7d elementor-widget elementor-widget-n-accordion\" data-id=\"a41ba7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1720\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1720\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 tipos de solicitudes puedo enviar a trav\u00e9s del formulario de PQRS? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1720\" class=\"elementor-element elementor-element-c4b457c e-con-full e-flex e-con e-child\" data-id=\"c4b457c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a20a2e6 elementor-widget elementor-widget-text-editor\" data-id=\"a20a2e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A trav\u00e9s del formulario de PQRS podr\u00e1 radicar cuatro tipos de comunicaciones, as\u00ed:<\/p><ul><li><strong>Petici\u00f3n:<\/strong> Solicitud de informaci\u00f3n, documentos, actuaciones o reconocimientos relacionados con su proceso de compra, escrituraci\u00f3n, entrega o postventa.<\/li><li><strong>Queja:<\/strong> Manifestaci\u00f3n de inconformidad respecto a la conducta, actuaci\u00f3n u omisi\u00f3n de Constructora Carpol S.A.S. o de alguno de sus colaboradores.<\/li><li><strong>Reclamo:<\/strong> Solicitud de revisi\u00f3n, correcci\u00f3n o reparaci\u00f3n de una situaci\u00f3n que usted considera vulnera sus derechos como comprador o consumidor inmobiliario, conforme a la Ley 1480 de 2011.<\/li><li><strong>Sugerencia:<\/strong> Propuesta orientada a mejorar nuestros procesos, productos o servicios.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1721\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1721\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1nto tiempo tarda Carpol en responder mi solicitud? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1721\" class=\"elementor-element elementor-element-86be673 e-con-full e-flex e-con e-child\" data-id=\"86be673\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7586aca elementor-widget elementor-widget-text-editor\" data-id=\"7586aca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La Constructora Carpol S.A.S.\u00a0 atiende sus PQRS dentro de los t\u00e9rminos establecidos por la Ley 1755 de 2015 y normas complementarias, conforme los siguientes t\u00e9rminos:<\/p><table width=\"624\"><thead><tr><td width=\"413\"><p><strong>Tipo de solicitud<\/strong><\/p><\/td><td width=\"211\"><p><strong>T\u00e9rmino legal de respuesta<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td width=\"413\"><p><strong>Petici\u00f3n general \/ Queja \/ Reclamo<\/strong><\/p><\/td><td width=\"211\"><p>15 d\u00edas h\u00e1biles<\/p><\/td><\/tr><tr><td width=\"413\"><p><strong>Solicitud de documentos o informaci\u00f3n<\/strong><\/p><\/td><td width=\"211\"><p>10 d\u00edas h\u00e1biles<\/p><\/td><\/tr><tr><td width=\"413\"><p><strong>Consulta sobre materias t\u00e9cnicas o jur\u00eddicas<\/strong><\/p><\/td><td width=\"211\"><p>30 d\u00edas h\u00e1biles<\/p><\/td><\/tr><tr><td width=\"413\"><p><strong>Garant\u00edas y Postventas<\/strong><\/p><\/td><td width=\"211\"><p>Se regir\u00e1 por los t\u00e9rminos dispuestos en el Art.13 y 14 del Decreto 735 de 2013<\/p><\/td><\/tr><\/tbody><\/table><p>Cuando excepcionalmente no fuere posible resolver la petici\u00f3n en los plazos aqu\u00ed se\u00f1alados, la Constructora Carpol S.A.S.\u00a0 informar\u00e1 esta circunstancia al interesado, antes del vencimiento del t\u00e9rmino se\u00f1alado en la ley expresando los motivos de la demora y se\u00f1alando a la vez el plazo razonable en que se resolver\u00e1 o dar\u00e1 respuesta, que no podr\u00e1 exceder del doble del inicialmente previsto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1722\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1722\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfMis datos y comentarios se manejan de forma confidencial? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1722\" class=\"elementor-element elementor-element-151636a e-con-full e-flex e-con e-child\" data-id=\"151636a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d158b1 elementor-widget elementor-widget-text-editor\" data-id=\"4d158b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed. La Constructora Carpol S.A.S. realiza el tratamiento de sus datos personales en estricto cumplimiento de la Ley 1581 de 2012, el Decreto 1377 de 2013 y dem\u00e1s normas que las modifiquen o complementen.<\/p><p>La informaci\u00f3n suministrada a trav\u00e9s del formulario de Peticiones, Quejas, Reclamos y Sugerencias (PQRS) ser\u00e1 utilizada exclusivamente para gestionar, atender y dar respuesta a su solicitud. Asimismo, ser\u00e1 almacenada y protegida mediante la implementaci\u00f3n de medidas t\u00e9cnicas y administrativas razonables que garanticen su seguridad, confidencialidad e integridad.<\/p><p>Sus datos personales no ser\u00e1n compartidos con terceros sin su autorizaci\u00f3n previa, salvo en los casos expresamente previstos por la ley o cuando exista una obligaci\u00f3n legal o requerimiento de autoridad competente.<\/p><p>Como titular de la informaci\u00f3n, usted podr\u00e1 ejercer en cualquier momento sus derechos de acceso, actualizaci\u00f3n, rectificaci\u00f3n, supresi\u00f3n, revocatoria de la autorizaci\u00f3n y dem\u00e1s derechos consagrados en la normativa vigente, de conformidad con nuestra Pol\u00edtica de Tratamiento de Datos Personales que se encuentra disponible en su versi\u00f3n completa en: <a href=\"http:\/\/www.constructoracarpol.com\">www.constructoracarpol.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1723\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1723\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 sucede despu\u00e9s de enviar una PQRS? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1723\" class=\"elementor-element elementor-element-8d6df4a e-con-full e-flex e-con e-child\" data-id=\"8d6df4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b610dd elementor-widget elementor-widget-text-editor\" data-id=\"0b610dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una vez radicada su solicitud, el proceso es el siguiente:<\/p><ol><li><strong>Confirmaci\u00f3n de radicaci\u00f3n<\/strong>: Recibir\u00e1 acuse de recibo con n\u00famero de radicado y fecha. A partir del d\u00eda siguiente en que aporte documentos o informes adicionales requeridos, se reactivar\u00e1 el t\u00e9rmino para resolver.<\/li><li><strong>Asignaci\u00f3n y an\u00e1lisis:<\/strong> Su solicitud es asignada al \u00e1rea competente: postventa, comercial, t\u00e9cnica o jur\u00eddica,<\/li><li><strong>Gesti\u00f3n interna<\/strong>: Nuestro equipo recopilar\u00e1 antecedentes del inmueble y del proceso; si aplica, programa visita t\u00e9cnica.<\/li><li><strong>Respuesta formal<\/strong>: La Constructora Carpol S.A.S. comunicar\u00e1 la decisi\u00f3n dentro del plazo legal, al medio de contacto indicado por usted, la respuesta ser\u00e1 oportuna, clara y de fondo.<\/li><li><strong>Cierre o seguimiento;<\/strong> Si la soluci\u00f3n requiere obras o acciones adicionales, se le informar\u00e1 el cronograma con notificaci\u00f3n escrita.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tu voz es fundamental para mejorar En Carpol valoramos profundamente la comunicaci\u00f3n con nuestros clientes. Por eso habilitamos un canal exclusivo para que puedas realizar peticiones, quejas, reclamos o sugerencias de manera f\u00e1cil y transparente. Nuestro compromiso es responderte con claridad, oportunidad y respeto. Diligencia tu PQRS \u00bfQu\u00e9 tipos de solicitudes puedo enviar a trav\u00e9s [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":14,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-135","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/pages\/135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/comments?post=135"}],"version-history":[{"count":172,"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/pages\/135\/revisions"}],"predecessor-version":[{"id":2388,"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/pages\/135\/revisions\/2388"}],"up":[{"embeddable":true,"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/pages\/14"}],"wp:attachment":[{"href":"https:\/\/constructoracarpol.com\/en\/wp-json\/wp\/v2\/media?parent=135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}